Accord Mortgages is giving brokers quicker lending decisions after changing its underwriting processing.
The lender has improved its average mortgage offer turnaround time by 28% from May 2015 to May 2016.
Last year Accord undertook a multi-million pound investment programme to train its case managers and 36 new colleagues as underwriters, giving them the autonomy to make responsible lending decisions.
Charles Canning, managing director at Accord, said: “We know every case is unique and we know it can make a big difference for brokers if they can talk an underwriter through the details.
“Brokers can also get in touch with us before they submit an application, which is helpful when dealing with more complex cases. We also ask for less documentation which means our process is quicker and more straight-forward for brokers and their customers.
“The changes have strengthened our overall sales provision, supporting our experienced and knowledgeable team of national business development managers and in-house business development advisers.
“Providing brokers with direct access to underwriters, coupled with our web chat facilities, means we now have four avenues to support brokers to grow their business successfully, and we can work in partnership with intermediaries to meet client needs through competitive products and excellent service.”
Accord Mortgages is the intermediary lending subsidiary of Yorkshire Building Society.
Paul Bass, director of mortgage broker Prolific Mortgage Finance, said: “Accord has really ramped up its service. Having direct access to their knowledgeable underwriters is great – it speeds up processing and helps to iron out any potential issues from the outset.
“Accord’s underwriting team has impressed me with a number of complex cases, they have taken the time to review applications and worked with me to see them through to completion. The underwriting team are really delivering, and level of service complements the great work my BDM provides.”