The three most common reasons to make a claim were back pain, depression and broken bokes from accidents.
The service plans to use technology to provide clients with a personalised insurance policy with multiple benefits.
The second and third most common were musculoskeletal disorders (22%) and cancer (10%).
It paid 98% of life insurance claims, 92% of critical illness and 90% of income protection.
New protection business was up by 3.9% in 2016 compared to 2015 and income protection sales increased by 17% in the same period.
Advisers can see whether their cases are ‘in progress’, ‘awaiting start date’, ‘at risk’ or ‘completed’, while the system features a ‘key milestones’ filter showing what client information is required and whether it has been returned.
The service works by asking applicants 14 yes or no medical questions. If they answer ‘no’ to all of them they will be given a guaranteed term assurance quote rather than having to go through insurance providers’ underwriting processes.
Advisers can research and quote multiple products including life, critical illness and income protection.
The subsidiary is expected to be up and running by 1 January 2019.