Promise upgrades service

Steve Walker, Managing Director of Promise Solutions, said “We’ve seen a significant increase in loan brokers using our technology and networks and clubs selecting us as their secured loan sourcing and packaging partner. As a consequence of the extra volume of traffic through Promise Quote, the service has slowed a little. Whilst the speed was still acceptable, we have many more organisations lined up to work with us. We therefore need to ensure we are ahead of the technology curve rather than trying to play catch up.

Some of our competitors in the sector have not continued to invest in their technology which has reflected in the service they can provide and ultimately resulted in so many companies approaching Promise for an enhanced solution. Despite the difficult market conditions, we still aim to launch a significant system enhancement each month.

The launch of the faster version of Promise Quote is actually the fourth major enhancement in the last four weeks, although we really consider speed and resilience as business critical rather than an enhancement. We are determined to remain the market leader in our sector and have a long list of planned enhancements and applications in the pipeline. The more companies we can get on board using Promise Quote, the faster we can roll out further improvements”.