Lenders refer 81pc more customers for debt advice

January 2009 saw a 14% jump in the number of over indebted consumers seeking help from the free debt solutions provider. It believes the increase in bank referrals is a result of lenders identifying and encouraging ‘at risk’ customers to seek independent debt help which can consider the whole of their financial position.

Key facts:

• 14% increase in January 2009 calls compared to January 2008

• Payplan took on an average of 2,134 new debt cases each week this January

• The last three months (Nov, Dec, Jan) shows an increase of 62% for lender referred calls

• January 2009 shows an 81% year on year increase in lender referrals

John Fairhurst, managing director of Payplan, commented on the figures: “We have received a record number of calls every week this year. This is both down to individuals deciding to take control of their finances, and lenders who want to see a positive outcome for both themselves and their customers.

“It is heartening to see that increasingly creditors are helping their customers to deal with the whole of their debt problem, rather than just concentrating on the money owed to them.”