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Debt charity extends helpline hours

Debt charity Consumer Credit Counselling Service has announced an extension to its helpline opening hours and free calls from mobile phones.

Nia Williams, 11 April, 2012

It says it is making the move in order to make its service more available to people struggling to cope with problem debt.

The CCCS freephone helpline will now be open between 9am and 3pm every Saturday and will be free to call from UK mobiles.

The move comes after the charity identified a clear demand for telephone advice at the weekend and a high proportion of clients (25%) calling from mobile phones.

In addition to its extended freephone helpline availability, CCCS will continue to offer free debt advice via its online debt counselling tool Debt Remedy which is available 24 hours a day.

CCCS director of external affairs, Delroy Corinaldi, said: "Around 370,000 people contacted us for help last year - a figure we expect to grow as an increasing number of financially vulnerable households fall into difficulty.

"It is crucial that these households are able to access free advice from a debt charity such as CCCS, instead of turning to profit-driven debt management companies who charge high fees that will only add to their debt burden."

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Ian Griffiths wrote:

Is this the same CCCS who have 3 Gyms at their Head Office? Is this the same CCCS who slated the Debt Management Industry for the number of IVA's it was recommending to Clients and then went and opened up their own "Profit Making" IVA Company and saw the number of IVA's recommended by it's staff rocket? Is this the same CCCS who are funded by the Lenders and don't negotiate the freezing of Interest and Charges on Accounts, or Full and Final Settlements to the same extent at the Fee Charging Debt Management Companies? YES!!!! I thought so!

Wednesday, April 11, 2012 5:57:02 PM GMT

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