Newcastle Building Society has appointed Damian Thompson to the role of customer director.
Thompson joins from Principality Building Society, where he held senior roles including head of retail and, latterly, head of distribution, overseeing service delivery and improvement for more than half a million customers.
The new appointment comes as the building society is investing over £10m in a range of initiatives to improve services for customers.
Thompson said: “I’m delighted to join the Newcastle Building Society board. I want to connect with our brokers and members and ensure that they continue to have a voice across our organisation.”