Santander starts offering mortgage advice on video

Ryan Bembridge

June 23, 2017

Santander customers can now receive mortgage advice online by linking to a video of a branch.

The video service is available in 63 Santander branches across the UK.

Paperwork can be digitally signed while talking to the advisor online, after which hard copies are sent to the customer.

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Miguel Sard (pictured), managing director of mortgages at Santander, said: “For most people, a mortgage is one of the biggest financial commitments they will make in their lifetime.

“We know that customers value speaking to a mortgage adviser who will explain what options are available to them and recommend a product to meet their individual needs.

“We are excited to offer customers this new mortgage video service, which works well alongside our existing offering.”

The service sits alongside regular branch, online, telephone and intermediary channels.

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