Accord delivers 50,000 welcome boxes

Jake Carter

October 22, 2020

Accord Mortgages has reached 50,000 welcome box deliveries.

Any first-time buyer or home mover who completes a mortgage with Accord receives a welcome box.

The boxes, filled with sweet treats, are provided by the intermediary lender, but sent as a settling in gift direct from the broker, with no Accord branding.

Jeremy Duncombe, director of intermediary distribution at Accord Mortgages, said: “Since launching the scheme at the end of 2016, the welcome boxes have been really well received, both by the customers who appreciate the gesture from their broker and by brokers who tend to get more referrals from their happy clients.

“It has been a tough few months and it is great to see brokers driving new business in what have been very challenging times.”

Ian Gilkes, adviser at PXL Associates, added: “All my new business comes as a result of referrals, so having a happy customer means everything to me.

“The Accord experience is always easy and I like the fact I can talk to my business development manager or the underwriter directly to make sure the case goes through smoothly.

“The welcome box is a great way to leave a client feeling they have had a positive experience which they will tell friends and family about.”

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