Accord Mortgages has launched an online product transfer process for existing customers.
The intermediary lender has simplified its process for brokers to speed up arranging a product transfer and enable access to a client’s offer, which is valid for 90 days.
The new paperless process will assist brokers to get a lending decision, and access all the relevant documentation, whilst they are with their client. Brokers will also receive a 0.30% retention procuration fee when the case completes.
David Robinson, national intermediary sales manager at Accord, said: “Brokers have told us that they prefer the ease of conducting product transfers online, so we hope that our new process will free up some of their time.
“The new process should make life a lot simpler for brokers arranging existing borrower transfers, and we welcome any feedback on how it can be improved further. If a broker needs any guidance on the new process they can speak to their BDM or one of our knowledgeable office-based business development advisors.
“We are committed to helping intermediaries to develop their business and we always signpost a customer back to their broker when their deal is due to mature who will advise them on the best option for their specific circumstances.”
Brokers can contact Accord’s dedicated phone line on 0345 1200 891 for assistance with an existing borrower transfer cases.