For brokers with clients financially affected by coronavirus (COVID-19), Accord Mortgages has launched an online form for mortgage holidays.
Customers who have been impacted can find information on mortgage payment holidays including Frequently Asked Questions on mortgage payment holidays by visiting www.accordmortgages.com and clicking on the customer site page.
Jeremy Duncombe (pictured), director of intermediary distribution said: “We are currently experiencing a very high number of calls and need to prioritise the most financially vulnerable customers. We kindly request that customers should only call if they are worried about meeting their next mortgage payment.
“However, we understand brokers will be supporting many clients worried about meeting future payments so in these circumstances, we have introduced the online form to simplify the process.”
If a payment holiday is appropriate, brokers should direct clients to the form at https://www.accordmortgages.com/paymentholiday/index.html
For any other queries, Accord has added additional capacity to its webchat service (available via the website) or brokers can still speak to their own BDMs via email or telephone.