Acenden launches online service for customers

Nia Williams

March 24, 2011

Customers who register as users on the website will be able to take advantage of the services on offer, such as logging in to a secure section of the site to view their account summary and make online payments.

Unique amongst UK based third party mortgage administrators, the website is available at www.acenden.com/customer. The site has a wide range of information and tools to make it easier for customers to manage a range of day to day tasks connected to the mortgage or loan that Acenden services on behalf of a lender.

Martin Frazer, commercial director from Acenden commented: “We believe Acenden is the first UK third party mortgage servicing specialist to launch a self service website for customers of its clients. This offering will help customers by giving them the tools they need to manage their account online at a time to suit them.

“Clients will also be able to benefit from the added functionality that the site offers their customers. We are looking at ways to enhance the existing services we offer as well as how we can tailor the online experience to meet the requirements of our customers and individual clients.”

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