AEGON launches physiotherapy pilot for protection customers

Robyn Hall

March 17, 2010

Symptoms of the condition include back pain, joint injuries or repetitive strain injuries.

Through early intervention in the symptoms associated with a musculoskeletal condition, customers can undergo a series of free physiotherapy sessions with the aim of helping them to return to work sooner.

The rehabilitation service is provided through RehabWorks – a specialist provider of return to work treatment services who have a network of physiotherapists throughout the UK.

Customers will be offered a three to six week physiotherapy programme depending on the severity of their condition. Additional advice and guidance will also be offered. Treatment through RehabWorks will be free for customers and will be complimentary to any NHS treatment received.

Matt Rann, group head of underwriting and claims at AEGON, said: “A musculoskeletal condition is one of the most common reasons for a customer making a claim, and by providing this rehabilitation service free of charge to our customers we are giving them the best possible chance of returning to part-time or full time employment quicker.

“The physiotherapist will call our customer at a time convenient to them and discuss the most appropriate course of action suitable for them. Once the defined period of physiotherapy has finished the results will be sent to both the claims assessor and their GP who will agree the best way forward.”

The physiotherapy course will not be compulsory for customers with a musculoskeletal condition and refusal to participate will not affect the decision of a claim being met.

During the initial six-month pilot AEGON will assess the success of the programme in helping people to return to work, and then hope to roll out the service permanently.

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