Dale Jannels

Dale Jannels is managing director at Impact Specialist Finance

Keeping political points of view or persuasion on the sidelines, the handling of the coronavirus pandemic and Brexit remain huge issues, which are dominating time, resources and attention.

Things are improving, but it was also reassuring to see the Intermediary Mortgage Lenders Association (IMLA) step in to help identify the challenges which are impacting these service levels.