Our history is replete with stories of excellent leadership. From Wellington to Churchill, our leaders have traditionally shown great virtues as well as deep flaws.
I think we are arguably on the precipice of one of the most difficult periods of business management we have likely ever encountered.
Our new working arrangements mean we have exported many work stresses into our homes
Do you remember the phrase, ‘I’m having a good lockdown?’
I’ve written recently about the importance of doing the right thing – not just in terms of how we perceive ourselves but also in terms of how we are perceived by clients, regulators and policy makers.
The challenge (for every service-business) is that excellent service management begins with design.
The Bank of England base rate might be at historic lows but this holiday idea does not come without issues further down the line.