Mark Davies

Mark Davies is managing director of Link Mortgage Services

Do you remember the phrase, ‘I’m having a good lockdown?’

mortgage mum

Great expectations

For the last 12 months, businesses have been in the throes of crisis management, trying to stabilise their operations, protect their workforce and communicate and transact with customers. But the phrase ‘crisis management’ implies a return to normal within weeks.

I’ve written recently about the importance of doing the right thing – not just in terms of how we perceive ourselves but also in terms of how we are perceived by clients, regulators and policy makers.

A key driver going forward will not be the consumers of today but those rapidly coming up on the inside track and whose values will demand better behaviour. 

Walking the talk of trust

Adaptability rarely comes quickly when one size has to fit all.

The challenge (for every service-business) is that excellent service management begins with design.

The Bank of England base rate might be at historic lows but this holiday idea does not come without issues further down the line.

A bug in the system

From the here and now to the future, how we handle risk really matters yet our way of doing so is still largely unchanged.

A decade on from the banking crisis, we know consumers are still highly sceptical of banks’ motives.

Fiddling while Rome burns

Market investors are drawn to the better yields of HMOs.