In this business it’s hard not to continually question whether what you are providing to your customers is actually important to them.
The effects of the coronavirus crisis have been felt far and wide, with the subsequent lockdown causing significant disruption to everyday life.
Whilst spotting and protecting vulnerable clients was challenging beforehand, moving to a digital-only environment has made it an even tougher task for advisers.
It’s First-Time Buyers Fortnight – two weeks dedicated to empowering people to own their first home and get on the housing ladder.
What are we seeking to change, and who are we seeking to benefit, by pushing the envelope in a technology sense?
There is still work to be done and the equity release market is in a position to lead the way.
The market recognises the inherent problems with the current qualification set-up in the later life space, but we don’t seem to have a regulator which is going to address this.
Advisers need to consider their clients’ current circumstances alongside their future plans when determining the best solution for them.
In 5-10 years from now, will the Ombudsman still be dismissing similar complaints on a T&C technicality, or will they instead be pausing to ask the client: “Did your adviser talk to you about downsizing protection?”
Equity release is virtuous, not sinful.