Toni Smith

Toni Smith is sales operations director at First Complete

First Complete network is also experiencing levels of unprecedented growth in mortgage and protection, significantly exceeding 2015 levels.

It is unlikely that any technology will ever completely take away the need for human interaction

The recommendations will require yet more systems and other changes, with costs potentially running into millions of pounds

A key driver of any network’s longevity is its ability to transact business in a compliant and customer centric way, as well as its ability to trade profitably

Outlook for 2015

The first few months of 2015 is bound to be dominated by talk and speculation about the general election

The remortgage challenge

For brokers, if they see a client coming to the end of their term and there is a better rate available then it is within the Treating Customers Fairly guidelines that they remortgage them onto the lower rate

    So all the shenanigans of Xmas and New Year is now out of the way we are back to the shenanigans of the…

  That’s it summer is officially over so pack away your expensive Vilebrequins and get out your Napapijri. And you thought financial services had some…

July in the financial services market has been a bit like the weather … mixed but mostly pretty drab.   Let’s start with the lenders.…

 I am going to start with three big whinges this month as I need to get them off my chest.   MAS – Money Advice…