A total of 96% of those who remortgaged throughout 2019 did so with a fixed-rate product.
In the final quarter of 2019, there were 70,880 homeowner mortgages in arrears of 2.5% or more.
The changes hope to save customers, including first-time buyers and those remortgaging, hundreds of pounds.
Launched in 2018, the charter outlines a set of standard practices.
The client services team is headed up by operations manager Jessica Brome.
Paragon’s FACT research has tracked broker trend since 1995.
In December 2019, 95% of those who remortgaged did so with a fixed rate product.
The annual gross mortgage lending total for 2019 was £265.8bn.
The lender has cut rates for purchase and remortgage products.