CML: Mortgage complaints seminar

Nia Williams

March 3, 2011

The seminar will be chaired by Matt Smith, senior policy adviser, Council of Mortgage Lenders and will cover key issues including:

  • the trends and growth areas in complaints
  • how the FSA and FOS think lenders should handle complaints (including an update on the FSA’s proposed rule changes)
  • the views of a lender on why mortgage complaint handling is important and the need for consistency by FOS
  • likely complaints trends in 2011 – discussed by an expert panel

Cost: £190 for members (VAT exempt); £240 for non-members (VAT exempt)

Location: London venue to be confirmed

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