Clinical regtech provider Comentis has launched a financial vulnerability analytics tool, which is a dashboard that presents firms with an overview of the vulnerability trends among their customer base.
The dashboard uses insights collected from vulnerability assessments, carried out through Comentis’ Cognitive Assessment Engine (CAE).
Users will now be able to see a 360-degree view of all clients, including those who have been identified as potentially vulnerable and why, and what steps have been taken to support these customers.
Comentis said it expects increased regulation across various sectors, and has warned firms that vulnerability reporting at a granular level will soon become a norm.
Jonathan Barrett, co-founder and chief executive of Comentis, said: “The collection and analysis of customer data is extremely important if we are going to improve the way we identify and support vulnerable customers.
“However, we are often seeing the wrong type or incomplete data being used as a basis for both reporting and policy.
“This is further compounded by the piecemeal way it is collected.
“Transactional and factfind data are a great place to start, but do not necessarily allow the identification of resilience and capability issues which is no longer acceptable or viable.
“This is where our clinical approach differs – our dashboard and analytics provide a unique insight into all the triggers that the FCA consider factors in identifying vulnerability.
“The whole point of our dashboard is to help individual advisers monitor and support their clients much more closely, especially when there are so many variables that could impact a person’s status.
“At the same time, the dashboard organises these findings in a clear and easy to decipher way, making reporting much more manageable and less time consuming.
“That means advisers can focus on what they do best – giving the right support to their clients.”