Specialist lending packager and distributor, Complete FS has appointed Sean Latchem to the newly created role of business support manager to educate brokers on BORIS, Complete’s placing, sourcing and tracking system.
He comes from a retail background and in the past two years he has been a servicemanager at Marks & Spencer. Latchem will also be responsible for marketing Complete’s lenders to introducers, helping brokers write more specialist business and supporting the directors with external events.
Phil Jay, director, said: “The role we wanted to fill required someone who could demonstrate they were completely committed to providing customers with world class service.
“Sean’s background in retail, one of the most competitive of business environments and where service is of paramount importance, convinced us that we could make use of his skills to provide our introducers with an enhanced service experience.”
“We are delighted Sean has joined us. Our market is also highly competitive and at Complete FS we are always looking to improve our edge.
“Sean will be part of our evolving strategy of continual improvement in everything we do. The fact that he is a Tottenham supporter will not be held against him!”