Computershare calls on borrowers to delay non-urgent enquiries

Jake Carter

March 25, 2020

Computershare is calling on borrowers to delay any non-urgent enquiries and use their lenders’ websites.

The firm said it has changed its working practices to keep its contact centres operational, whilst also taking steps to take care of its people’s health, through the use of homeworking.

It has noted a 500% increase in the volume of calls and emails received over the past week, as borrowers inquire to how the coronavirus is affecting their mortgage payments.

As a result, Computershare is requesting that borrowers delay any non-urgent enquiries and use their lenders’ website to access information and manage their accounts online wherever possible.

Andrew Jones, chief executive for Computershare Loan Services in the UK, said: “In line with the recent government announcements, we are of course working to implement a payment holiday of up to three months for any customer who contacts us and requests support and can tell us how they are experiencing a direct or indirect financial impact as a result of coronavirus.

“We’ve taken thousands of calls since the announcement on 18 March and will make sure everyone is taken care of.”

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