Darlington upgrades digital banking offering

Jake Carter

October 6, 2021

platform digital

Darlington Building Society has revealed an investment in fintech to upgrade its digital banking offering, providing improved member services and enhancing online security.

Once live, members will be able to utilise more services online, such as streamlined account opening.

There will also be access to self-service mortgage and savings products, available across mobile, tablet and desktop devices.

Delivered in partnership with fintech company ieDigital, Darlington said the digital upgrade responds to the adapting behaviours and wants of the society’s membership.

Two-factor authentication will further protect members online, and was crucial to the society’s adoption of the technology.

Chris Hunter, chief operating officer at Darlington Building Society, said: “Investing in a new platform to digitally serve our customers is further evidence of our ‘members first’ strategy, which is contributing to solid growth in 2021.

“Enhancing our digital banking facilities for savings and mortgage customers, in conjunction with ieDigital, positions the society for scalable growth.

“At the same time, it provides those of our members who want a digital service with the option to transact their way.

“The pandemic showed the importance of resilience and flexibility in how we serve members.

“We’re proud that we chose to keep branches open, expand our customer care team throughout the crisis, and maintain the high level of service our members are accustomed to.”

Jerry Young, chief executive of ieDigital, said: “We’re delighted to partner with Darlington Building Society to help the society extend its reach to savers and mortgage customers across the UK.

“Investing in Darlington Building Society’s online services is a recipe for scalable growth, while at the same time supporting the customer service excellence and member-focused ethos that the society is renowned for.”

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