In an ever changing legislative industry, Townends have found that more landlords are realising the value in switching to a full service option to manage their properties. Landlords are keen to use a professional agent who has full, up to date knowledge and understanding of compulsory legislations including Energy Performance Certificates, Tenancy Deposit Scheme and Houses of Multiple Occupancy amongst many others.
In addition, when looking for properties, more and more tenants are also requesting to rent a managed property. As well as landlords, tenants wish to benefit from full security on maintenance issues being dealt with promptly during the course of their tenancy, knowledge that their deposit has been handled in line with legislation and peace of mind that a professional agent is on hand to assist with any needs whilst they are renting.
Caroline Kavanagh, group lettings director for Badger Holdings, owners of Townends, commented: “The last 18 months has seen a significant rise in the number of landlords opting for a managed service. In light of this, we have created an adaptable service which can facilitate tenants’ and landlords’ varying expectations from one situation to the next. We understand that this job requires diplomacy, attention to detail, good time management and strong negotiation techniques therefore we tailor our service to the individuals’ requirements, including offering an out of hours emergency service.
“Property management involves the processes, systems and manpower required to manage the life cycle of a tenancy, which many landlords, having experienced the process themselves, now realise the benefit of having a managed service.”