Direct broker access to Keystone case managers

Robyn Hall

January 8, 2013

Previously brokers had to contact the Mortgages for Business team but the new process is aimed at providing a quicker and smoother service to brokers.

David Whittaker, managing director of Keystone Buy to Let Mortgages and Mortgages for Business, said: “These changes allow us to provide a quicker and more efficient service to brokers ensuring we have the best procedures in place to reach our targets for 2013.”

The process for new cases remains unchanged brokers give these to either their Keystone business manager or a member of the deal placement team at Mortgages for Business who will ensure that cases fit the criteria and are correctly packaged before submission.

Once a case has been submitted the broker will be allocated a Keystone case manager who becomes the main point of contact and manages the case through to completion.

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