Dock9 launches 2019 Mortgage Playbook

Ryan Fowler

October 4, 2019

Digital business solutions agency Dock9 has released its 2019 Mortgage Playbook, which sets out its vision for the future of technology in the mortgage space with views from leading figures in the industry.

The book details the ten ‘plays’ that could form the engine of digital transformation. These include processes, techniques and technologies that are based on research, interviews and Dock9’s own experience as an innovation consultancy.

Mark Lusted, managing director at Dock9, said: “The mortgage process is ripe for disruption.

“Customer expectations are evolving, the speed of technology changes is increasing and the barriers to entry for new challengers are getting lower.

“Incumbents are grappling with seismic shifts in customer behaviour, technology and organisational processes and culture.

“We have always believed in sharing our knowledge, skills and point of view with our clients, friends and peers.

“It is our hope that the insights and practical ‘plays’ shared in this book act as a spark for thoughts, and actions, that help make organisations fitter for tomorrow, and ready for the next generation of customers.”

The book was formally launched at an event last night at the Museum of London.

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