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Exeter stats show average IP claimant just 34

Ryan Fowler

May 27, 2020

protection policies

The Exeter has revealed that the average age of a claimant on its Income Protection Plus products was just 34 years old in 2019 whilst the average length of claim was 60 weeks.

The mutual insurer paid out 91% of its Income Protection (IP) claims with an average claim amount of £3,920.

Accidents and injuries accounted for nearly half of claims (46%), followed by claims from those with musculoskeletal conditions (17%). Mental health conditions and common infections, such as coughs and colds, accounted for a further 18% of IP claims last year.

The introduction of digital claim forms reduced the time taken for members to complete and return claims information. In 2019, 50% of digital forms were fully completed and returned within 48 hours, ultimately delivering faster decisions on claims.

Chris Pollard, chief operating officer at The Exeter, said: “Our experience shows an increasing number of younger people are claiming on their income protection policy.

“Many of us might be guilty of the ‘it will never happen to me’ thought, however recent events and our evidence shows we never know what is around the corner.

“A shock to income due to an unexpected change in circumstances can have a devastating impact. Advisers remain vital in promoting and discussing with clients the importance of considering income protection from the very start of their working lives.”


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