FCA to review PPI complaints

Sarah Davidson

May 27, 2015

In November 2014 the Supreme Court ruled in Plevin v Paragon Personal Finance Ltd that a failure to disclose to a client a large commission payment on a single premium PPI policy made the relationship between a lender and the borrower unfair under section 140A of the Consumer Credit Act 1974.

The regulator said: “As a result, the FCA is considering whether additional rules and/or guidance are required to deal with the impact of the Plevin decision on complaints about PPI.

“The FCA will be engaging with relevant stakeholders in the coming months in respect of this and it expects to announce its views on this, including next steps, at the same time as existing work.”

In January, the FCA announced that it would be collecting evidence on current trends in complaints on payment protection insurance.

The regulator plans to use this evidence to assess whether the current approach is continuing to meet its objectives of “securing appropriate protection for consumers and enhancing the integrity of the UK’s financial system”.

The FCA expects to give its view on the evidence collected in the summer and make clear any next steps.

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