First Complete appoints Smith Greenfield

Robyn Hall

September 20, 2013

Smith Greenfield is an independent specialist broker which will provide First Complete members with an outsourced service for their high net worth clients. It will advise and arrange bespoke policies from a panel of insurance companies representing a whole of market approach covering home, art, jewellery, motor, yachts, planes, holiday homes and commercial property including buy to let portfolios. Smith Greenfield’s expertise allows them to cover all of these areas under a portfolio approach that focuses on the client’s needs not those of the insurer.

Hannah Tasker, development manager for GI and group products for First Complete and the LSL Group, said: “First Complete brokers are seeing an increasing number of high net worth clients, with a range of property requirements, who cannot be adequately insured by the mainstream insurers, so we researched the market to find a company that can provide expert advice, some of the best cover in market with an unrivalled claims service.

“The appointment of Smith Greenfield will enable First Complete members to get an additional source of income while confidently placing their high net worth general insurance business with a company where their clients will receive an exceptionally high level of customer service. This will enable them to concentrate on their mortgage and protection business without the fear of a GI case going wrong and affecting other areas of their business.”

Steve Smith, managing director of Smith Greenfield, added: “First Complete has a reputation for quality business and providing excellent levels of advice which is something that we pride ourselves on. Key for First Complete brokers will be the ability to provide bespoke high value home and motor cover with a portfolio approach that can also cater for clients with buy-to-let portfolios, holiday or second homes and overseas properties. We look forward to working with the advisers to show them the range of options available with a specialist policy.”

Smith Greenfield has relationships with the key high net worth insurers; it is a distributor for RSA’s high net worth policies and is a Chubb ‘premier broker’.

Because this is all the business focuses on it can ensure that all of its general insurance products are competitive as well as comprehensive.

Should a client need to claim, Smith Greenfield will look after the whole claims process on behalf of the client and as a result it has a 95% client retention rate.

Smith Greenfield will also work with First Complete advisers providing training and marketing support to help them identify each of their high net worth clients who may not be adequately insured at the moment.

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