Freedom Finance hires chief customer officer

Michael Lloyd

May 14, 2019

Fintech platform Freedom Finance has appointed Jake Ranson as chief customer officer (CCO) to help with technological advancements in the firm, including developing an app.

Ranson joins from Equifax where he was chief marketing officer for Europe. Ranson will lead the development and capabilities of Freedom Finance’s app, which will aim to removes complexity from applications.

Brian Brodie, chief executive officer at Freedom Finance, said: “Jake’s appointment comes at a time where Freedom Finance is investing in technology and people to help carve-out exactly what borrowers want in the digital market.

“Freedom Finance recognises how, coupled with secure and sophisticated technology, financial information has the potential to improve borrowers’ financial lives.

“With years of experience in one of the largest data businesses in the world, I am delighted to have Jake join us at Freedom Finance. I have no doubt that his experience will further strengthen our leadership team and how the business meets customers’ requirements in a highly digitised world.”

Ranson added: “Personal finance can be complicated and unnecessarily daunting for some. Many consumers still feel alienated and confused by the industry and end up with the wrong products as a result.

“Freedom’s ability to mesh digital technologies, analytics and human support provides unrivalled levels of advocacy on the journey to making a financial decision.

“Freedom Finance’s ethos of combining digital and human interactions has earned tremendous reviews from its customers and is something I feel is well worth championing in today’s market.

“Freedom Finance has unrivalled capabilities and huge growth potential, which drew me to the business. I look forward to working within a talented team dedicated to delivering experiences and outcomes which inspire customers to return.”

He brings significant expertise from the UK’s consumer finance market, particularly in creating digital products that make financial decisions engaging and straightforward.

Freedom Finance said its unique lending platform provides customers with the most suitable range of options and rates by combining multiple data sources with bureau soft-searches and services like Open Banking.

At Equifax, Ranson worked on the implementation of the world’s first live Open Banking journey with HSBC – a service that Freedom Finance integrated within its online applications in February.

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