FSE2014: Broker ‘yellow cards’ a win-win

Ryan Fowler

September 25, 2014

Size was speaking at the Financial Services Expo in London, where he discussed how field teams carry out inspections of brokers, for example when they interview clients.

Size said: “We will issue a formal warning and we will put in an action plan with our business development managers to drive forward quality.

“Generally the majority of brokers who receive a warning – we nickname it a ‘yellow card’ – actually go on to improve the quality of their business going forward so it’s a win-win.

“We’ve addressed the issue, they’ve addressed the issue and the improvement comes through.”

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