HSBC to release new broker platform

Ryan Bembridge

August 16, 2017

HSBC will release a new broker system promising more automation later in the year.

The software is being provided by Capita and will allow the broker to check the borrower’s eligibility with an immediate decision in principle without impacting the clients’ consumer credit score.

It will include role-based user profiles to help staff access and advance individual cases, documents will be able to be uploaded and it will have case tracking.

Tracie Pearce, HSBC’s head of mortgages in the UK, said: “We have developed this platform for brokers with Capita, and it will simplify the process of working with us so that the information brokers need can be accessed quickly and efficiently, including essential case tracking.

“This will be a gamechanger in how brokers work with us.”

Jon Peart, managing director, Capita Mortgage Software Solutions, said: “The programme is on target to deliver in record time for an implementation of this nature.

“We are confident this partnership with HSBC will help drive the anticipated growth of its broker distribution channel.”

At the same time HSBC has added Personal Touch Financial Services as an intermediary partner.

Pearce added: “Over half of the intermediary mortgage market now has access to our range of mortgage products, which now includes Personal Touch Financial Services.

“Customers are more demanding of us, they want simplicity, clarity and certainty.

“We have made our products available to them through their chosen channel of choice and as a business we not only need to provide competitive products, we also need to ensure that we’re supporting brokers with the right tools and information to make the process as smooth as possible for them and their customers.”

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