HSBC UK hits broker milestone

Michael Lloyd

December 23, 2019

HSBC UK has reached a milestone of 150 broker partnerships, covering over 13,500 individual brokers.

The bank started the year with 83 broker firms and their affiliated brokers had access to HSBC UK’s mortgage products.

After recently partnering with three new broker firms – Simply Money, Uniform Mortgages and Goldberg Steele – the number is now at 152.

Chris Pearson, head of intermediary mortgages at HSBC UK, said: “This has been a truly landmark year for HSBC UK for Intermediaries, and I am extremely proud of the team for delivering on every front.

“We have almost doubled the number of broker firms who have access to our products in the past 12 months while streamlining our processes to bring down our time to offer and providing outstanding customer service to our broker partners including slashing response times.

“We will continue to work hard to simplify our processes where there is friction and help brokers in supporting their clients with speedy turnaround times, giving them both peace of mind.”

During 2019, HSBC UK also introduced processes to reduce the time to offer to less than 10 days on average across all channels.

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