Ipswich said brokers want fast and consistent turnaround times, clarity of progress on cases and the opportunity to meet senior members of the lender’s management team.
Michelle Stevens, head of mortgage sales, said: “Having established that intermediaries want to work with lenders who can meet the needs of a broad range of clients, often with unusual circumstances, we looked again at how best to marry broker needs with our own focus on mortgage misfits.
“Brokers who work with us will benefit from our manual approach to underwriting which allows us to handle more complex cases, particularly those involving older borrowers, the self-employed, self-builders and applicants facing life changes.”
Paul Winter, chief executive of Ipswich Building Society, said: “This new proposition communicates our strengths in manual underwriting and in supporting the needs of mortgage misfits.
“We understand that brokers need to know what’s what with their cases, so our underwriting and admin teams have been working hard to review our processes, making sure these are as consistent as possible and that for every interaction with a broker they’ll be clear on exactly what is happening with their cases.”
