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Ipswich unveils case-tracking service

Ramesh Sharma

January 21, 2006

The service, which has just gone live, is supported by Skipton Building Society and enables intermediaries to track a case on the Ipswich homepage or shortcut direct to produce an e-KFI.

Intermediaries click on the case tracker and input their FSA reference number and postcode. Once the broker has clicked on the case tracker they input the application number and click on ‘get case status’ where information relating to the application will then be displayed. For security purposes no information regarding the applicants or loan details are displayed.

The information available includes the date the application was received, expected date of valuation, date of original offer, date of last offer and the proposed date of completion.

Paul Winter, sales and marketing director at Ipswich Building Society, said: “ Ipswich now has a facility that many of its larger competitors do not yet offer. This will provide brokers with another reason to do business with us. Financial advisers are very keen to have the ability to track their cases online, so lenders that are first to offer this service are in a good position to increase business with intermediaries.”

Ian Crampton, sales director at Ferndown Ltd, commented: “We tend to try and use this with most lenders but have found service varies greatly. Online case-tracking is of great benefit providing the correct information is keyed in at the lenders’ end. Being supported by Skipton should stand the Ipswich in good stead as we have found it to be a good service provider.”


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