Kensington has launched a new website for intermediaries with features designed to help brokers deal with complex cases.
The website details up to date service levels and has a searchable lending policy tool detailing the lender’s criteria and submission requirements.
Product pages now include case studies demonstrating the real life circumstances of the people that Kensington typically lend to.
The specialist lender said documents have also been grouped more intuitively to make it easier for brokers to submit applications.
Steve Griffiths, head of sales and distribution at Kensington, said: “We have launched our new intermediary website to support Kensington’s continued growth in the broker market.
“We all know the importance of lender service, and the feedback I have had from brokers is that service should be judged on the entire experience a broker has with their lender.
“This investment in our website demonstrates just one element of that experience and one of the ways we are committed to improving the service we provide our brokers.
“We also have a useful app that brokers can download for mobile access to our affordability calculator and criteria, and earlier this year we launched a Marketing Toolkit designed to help brokers discover new ways they can grow their business.
“Kensington is here to make complex cases simple to place, and these tools all help to make the process more straightforward.”