Legal & General Insurance introduces digital trust process

Jessica Bird

May 5, 2020

digital trust process e-mentoring

Financial services business Legal & General Insurance has introduced a digital approach for existing customers to place their policies in trust. 

This is part of the business’ approach to provide support to customers during the COVID-19 crisis, recognising that the physical signing and witnessing of trust forms is no longer possible during lockdown and social distancing.

The alternative digital solution allows trusts to be established without requiring a witness signature.

Ali Crossley, managing director, partnerships at Legal & General, said: “These are uncertain times, but we want to offer our customers a clear certainty: our focus will always be to support them at the most challenging times in their lives.

“Never has there been a more challenging time, and we are listening to our customers and partners and working hard to be agile and responsive to their needs.

“This new digital approach to putting a policy in trust will offer our existing customers peace of mind that their loved ones will be financially supported as they wish, without the need for pen and ink signatures and witnesses.

“Our customers – and supporting their needs – remain our absolute priority at this time.”

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