L&G Mortgage Club’s live chat support attracts 6,000

Jessica Nangle

October 17, 2017

Legal & General Mortgage Club’s free live chat facility has received nearly 6000 online visitors since launching last week.

The average amount of time to answer a chat request was eight seconds and conversations lasted on average 15 minutes.

The tool has been launched to provide additional support for all L&G Mortgage Club members, allowing advisers to contact the support services team online with questions.

#Hunt: The value of web chat

Jeremy Duncombe (pictured), director at Legal & General Mortgage Club, said: “After only one week since launch, it is brilliant to see our live chat facility gathering nearly 6000 unique users to our Mortgage Club website from across the UK.

“We have received great feedback from brokers using the platform and we hope it acts as an additional layer of support to understand lender propositions and complex cases.”

The live chat facility provides advisers with instant information and help on difficult mortgages cases. Lending criteria and additional services L&G Mortgage Club offers.

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