L&G paid out £638m in protection last year

Michael Lloyd

May 20, 2019

Legal & General has paid out over £638m across its life, critical illness cover, terminal illness cover and income protection insurance products in 2018, the equivalent of £1.7m every day.

The figures raise the total amount Legal & General has paid in individual protection claims over the last five years to £2.9bn.

Stephen Griffiths, managing director, UK protection, at Legal & General, said: “Whether it’s helping customers to keep their family financially secure after the death of a loved one or assisting someone with a long-term illness to meet their mortgage repayments, these figures prove the vital impact this type of insurance can have on people’s lives.

“Managing a cancer diagnosis or overcoming the death of someone close is already hard enough without the added worry about financial security or keeping up with day-to-day costs.

“At Legal & General, we recognise the potentially life-changing role a life insurance or critical illness cover can make to our customers’ lives should the unimaginable happen.

“That’s why we are pleased to have paid out £2.9bn in individual protection claims over the last five years, helping thousands of people in their time of need.”

Legal & General paid out £332.7m in 2018 across 10,046 claims, the equivalent of 28 a day. The insurer paid 97% of all life claims last year. The three main conditions were cancer (38%), cardiovascular disease (18%) and pneumonia (7%), with an average customer payout of £34,279.

The equivalent of eight claims a day, 93% of critical illness claims (CIC), were paid out in 2018 by Legal & General. The insurer paid a total of £195.2m across 3,041 CIC claims. The most common conditions were cancer (65%), heart attacks (13%) and strokes (6%), with an average payout of £63,477.

For children’s critical illness (CCIC), Legal & General paid out to 115 customers, representing 96% of all CCIC claims. The average payout was £17,838. A cancer diagnosis was the reason behind the highest proportion (59%) of claims, followed by benign brain tumours (11%) and child funeral benefit (7%).

Legal & General paid out £107.3m across 1,023 terminal illness (TIC) claims in 2018, representing 97% of all TIC claims. The majority were caused by a cancer diagnosis (93%) and the average customer payout was £107,901.

The insurer paid out 95% of all income protection claims (IP) supporting 474 people. The total figure paid out in 2018 was £1.15m. Musculoskeletal disorders (36%) was the leading cause for an IP claim, followed by mental health (20%) and cancer (15%).


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