L&G teams up with Vizolution
L&G’s remote financial consultants will use vScreen to engage with their customers by sharing presentations, documents and illustrations in real time via secure advice sessions over the internet.
Vizolution has also developed a number of consultant calculators especially for L&G; the consultant uses these in the v-screen session helping create a more interactive experience over the phone.
Jon Roderick, business director at L&G, said: “We are always striving to improve the customer journey and enhance the service we provide.
“vScreen brings a face-to-face experience to a remote advice process, helping us to engage in a more valued way.
“Not only do we tell customers about our products and services, we can show them with illustrations, brochures and calculators what these products mean and can do for them.
“We can also save customers’ time by directing them to relevant and important information in our literature rather than relying on them to understand and interpret all of the information once received in the post.”
Bill Safran, CEO of Vizolution, said: “This is a great example of a forward thinking company using technology to provide a better service to their customers.
“This places L&G at the forefront of providing remote advice to customers and sets the standard for the rest of the industry.”