LV= extends Second Opinion service to all protection policyholders

Mortgage Introducer

July 11, 2019

LV= has extended its Second Opinion service to everyone who makes a claim on their personal protection or business protection policy.

Claimants will be able to speak to an expert from one of the UK’s biggest networks of medical professionals through LV=’s partner Square Health.

Chris McNab, protection proposition director at LV=, said: “We believe that protection should play a far wider role in supporting people, beyond the core financial insurance benefit.

“Our experience tells us that when a policyholder is given a potentially life-changing diagnosis the resultant whirlwind of emotions can lead to confusion and upset. The newly-extended Second Opinion service makes practical guidance, reassurance and emotional support available to all our members when they need to make a claim.

“Through Square Health’s broad network of UK-based medical professionals the service provides confidential, compassionate, and most importantly, swift support at what can be a difficult time when a condition is diagnosed.”

Those who opt to use the Second Opinion service will be matched with a UK-based consultant to offer advice and review their diagnosis.

After an investigation and a review of their medical records the consultant will provide a report and offer a follow-up appointment, either face-to-face, via video or over the phone, to help with any unanswered questions about the condition or the treatment options.

The LV= Second Opinion service covers all medical conditions, including cancer, heart and cardiovascular, stroke and mental health issues. Claimants do not have pay a fee or contribute towards the cost of the consultation and a follow-up appointment if it is needed.

Dr Bippon Vinayak, chief executyive of Square Health, said: “Our approach to providing the Second Opinion service means that LV= policyholders have access to our UK network of over 5,000 medical consultants. People who have benefited from this service in the past tell us that the face-to-face approach gives them real reassurance around their diagnosis and treatment plan.”

The Second Opinion service is part of LV= Doctor Services which, through Square Health, also offers psychological and bereavement support to immediate family members in the event of a policyholder’s death, or diagnosis of a terminal illness.

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