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Masthaven introduces broker portal

Jake Carter

February 26, 2020

Masthaven Bank has introduced an online broker portal for its short-term lending division.

The portal is designed to help brokers gain instant DIPs and apply for and track their cases quickly and easily online.

The lender says that the portal will be available to whole of market, and has been developed using feedback from brokers, following a successful test phase with Masthaven’s premier panel brokers.

Key highlights of the portal include, direct access to key documentation which brokers can share with customers, a quick quote calculator, auto-filling forms, case tracking and a document upload facility.

Additionally, users can still utilise Masthaven’s underwriters.

Jon Hall, chief commercial officer and deputy chief executive of Masthaven, said: “Our broker portal is testament to our ongoing commitment to creating systems that benefit both brokers and customers alike.

“We recognise the power of technology and will continue to invest in tools that simplify and speed up the end-to-end loan process wherever possible.

“However, the human element of any loan application is even more valuable to us.

“This is why we have developed our brand-new portal – to improve and enhance broker workloads so they can run their businesses more effectively, freeing up additional time to support customers face-to-face when needed.

“This is just one step we’re taking this year to emphasise that we’re a digitally-focussed lender with a human approach to product and lending decisions, fully supporting brokers at every touchpoint.”


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