Parker, a customisable artificial intelligence (AI) assistant for the mortgage and insurance sectors, has been launched by technology business Meet Parker.
Parker aims to streamline a user’s customer service desk by providing instant answers to frequently asked questions.
Where Parker is met with a question he does not understand, it is escalated to a business’ experts, and the system will learn the correct response.
This is a customisable system, available through a variety of platforms.
The assistant product aims to help mortgage, insurance and property customers understand their options and rate indications, before connecting them with the business in real-time.
It works with technology partners to provide rates and affordability calculations, customised to a business’ panel.
It can also feed directly into a company’s lending algorithms.
Parker is also integrated into social media, allowing for targeted adverts an campaigns.
Parker also offers biometric identity verification for anti-money laundering (AML) purposes.
The system is also able to organise the collection and redelivery of hard copy documents, including proof of identity and proof of income.
Freddie Savundra, founder of Meet Parker, said: “Our aim has always been to deliver practical solutions for the mortgage, insurance and property market.
“I’m very proud of the effort shown by the team and we are very excited to share our vision and roadmap for Parker over the coming months”