MetLife UK set for record year of claim volumes

Michael Lloyd

November 25, 2019

MetLife UK is on track to pay record claim volumes this year.

Claims paid in the first nine months of 2019 are already 92% of the total paid in 2018.

Richard Horner, head of individual protection at MetLife UK, said: “The growth in the volume and value of claims demonstrates the role that MultiProtect can play as part of a customer’s protection portfolio and really helps widen advice options for advisers.

“Advisers are the key to helping customers find products that meet their needs – often needs that customers aren’t aware that they have until something happens and it is too late.

“The advisers that partner with MetLife to offer MultiProtect know that it’s the everyday risks that are often overlooked and the rise in claims shows the value of the policy.”

As of October, MetLife UK has paid 10,449 claims compared with around 11,400 for the whole of last year.

The total amount of claims paid for the first nine months of 2019 was £7.5m, putting MetLife on course to beat the record £8.6m payout for the whole of 2018.


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