Equity release lender more2life has created a new role, head of servicing, and promoted previous operations support analyst Liz Ford.
The head of servicing role will focus on helping customers post-completion, asset protection and supporting customers or beneficiaries when policies are redeemed.
Ford has worked at more2life for just under two years, and previously had a career with the NHS.
Ford said: “I am excited to have be promoted to be more2life’s first head of servicing.
“With customers having had a great experience dealing with their adviser and then the wider more2life team, it is vital that this continues post completion.
“As part of my role, I will be looking after the team which deals with everything from general enquiries to drawdown requests and policy redemptions.
“I am looking forward to getting stuck in and making a real difference for advisers and their clients.”
Ben Waugh, operations director at more2life, said: “As a lender, we are committed to supporting advisers and as part of this, we want to ensure that their clients receive the best possible help post completion.
“We are delighted to promote Liz into the newly created head of servicing role.
“This is one I am sure she will excel at and help us to provide first class service to our customers.”