The Mortgage Hut has hired ex-HSBC Alan Rawlins as operations director.
Rawlins was sales and service manager at HSBC before leaving to work at Princess Cruises as outbound team leader in 2011.
The Mortgage Hut is looking to double the size of the business in the next 12-18 months.
Chris Schutrups, managing director of The Mortgage Hut, said: “We are delighted to have Alan on board, as he brings a great track record and a superb skills set to our business.
“I have had the pleasure of working with Alan in the past and I have been deeply impressed with his expertise in improving the customer’s experience.
“We have ambitious plans for the Mortgage Hut over the next 12 months and Alan will support the senior management team in delivering our growth targets.”
Rawlins said: “This new role is an exciting challenge and I am really looking forward to working with a great team.
“I have joined at a crucial time, when the business is handling a surge of new customers. During this period of exponential growth, the customer experience must be constantly improved and enhanced.
“The Mortgage Hut is going from strength to strength and I feel really privileged that I can contribute to this innovative and dynamic business.”