NatWest Intermediary Solutions launches document upload facility

Michael Lloyd

February 11, 2019

NatWest Intermediary Solutions has launched a secure document upload facility to speed up the process for customers.

NatWest said this will enable brokers and administrators to directly upload a range of documents, necessary to support the application process, if submitted via the NatWest intermediary website, and will quicken the process.

Meridian Mortgages said: “The new secure upload system is great, really straightforward and user friendly, we are pleased to see our feedback has been implemented too.

“This facility means that brokers will be even more equipped to help customers reach their new home, faster, and reduces the need for waiting while important documents are in the post.”

Sarah Taylor, customer journey manager for Innovation at NatWest Intermediary Solutions, said: “This is a further demonstration of our commitment to the broker market and an example of how we are constantly striving to offer the best service possible to brokers and their customers.

“Sincere thanks to the pilot participants who helped shape the launched service.’’

The system was piloted last year with a number of brokers, and feedback from the early users was fed into the development process.

Brokers using it have said that the facility is enhancing the application process, speeding it up, and improving processing times.

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