NatWest to pair up telephone and field BDMs

Ryan Bembridge

January 15, 2018

NatWest will partner up field and phone BDMs from tomorrow in a bid to improve the service for brokers.

The lender said the change will make it more likely for brokers to be able to access to at least one BDM, should the one in the field be in a meeting for example.

The field BDM will be tasked with providing hands-on training, participating in team meetings and providing face-to-face presentations, while the phone BDM will conduct webinars and answer web-based questions.

Mark Bullard, head of sales at NatWest Intermediary Solutions, said: “Our team of BDMs are quite rightly highly regarded by the brokers they serve.

“Their proactivity, knowledge and experience enable mortgage advisers to get the best outcomes for their customers.

“We wanted to build on this solid platform to give intermediaries an even better, more cohesive service and believe that by assigning a field and phone BDM to each broker we will achieve this.”

This approach has been implemented in central London since 2016 but is now being rolled out across the rest of the UK.

Bullard added: “The experience we have gained from rolling out this model with a significant number of high profile firms in central London, together with the fantastic feedback we’ve had from those brokers who received this service, means we are very confident that brokers will recognise a significant improvement in the support they receive from our BDMs.”

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