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NatWest to assess COVID-19 cases individually

Jake Carter

March 10, 2020

natwest product transfers

NatWest has said it plans to assess customer’s financial circumstances, in relation to COVID-19, on a case-by-case basis.

The lender has said in qualifying situations it will allow mortgage and loan deferral for up to three months.

Customers can also close fixed savings accounts to access cash with no early closure charge and it will allow for refunds on credit card cash advance fees.

Additionally, NatWest has said that customers can apply for an increased credit card limit, and customers can request an increased cash withdrawal limit of up to £500.

A spokesperson for NatWest said: “We are monitoring the potential impact of Coronavirus across all our customers to ensure we can support them appropriately through any period of disruption.

“We have a strong track record in working with our customers who are affected by disruption outside of their control.

“We understand that there may be circumstances where a personal customer may fall into financial difficulty as a result of the impacts of Coronavirus, for instance, loss of income.

“We will look to understand each customer’s situation on a case-by-case basis and can offer a number of options to help them manage their finances. We would encourage any customer experiencing financial difficulty to get in touch with us.”


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