Investment in digital development by Foundation Home Loans has resulted in increased levels of business engagement with a new online portal launched in July seeing a surge in usage by introducers.
Paul Brett, business development director, said: “Our introducers have reported that our portal is simpler to use than others and delivers exactly what it promises, which is a positive experience in the sending and receipt of online decisioning, the online application process and consequent tracking of cases.
“We have taken our time to develop our online service to make sure it is fit for purpose and the feedback has been overwhelmingly upbeat. There is no doubt that more buy-to-let business is moving online and we will be at the forefront of developing our systems to help introducing partners better service their customers.”
The system enables introducers to send applications directly to FHL, upload supporting documents and track ongoing cases.