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Next Intelligence launches protection help desk

Sarah Davidson

June 16, 2014

The service was piloted earlier this year, while feedback from members has been very positive.

The consensus is the help desk helps them offer tailored protection to customers due to research and sourcing guidance from whole of market providers for mortgage protection, income protection, critical illness and life insurances.

Bernie Buron, national protection manager at Mortgage Intelligence, said: “As the UK economy continues its recovery, our advisers are busier than ever.

“The increased level of mortgage business and the recent implementation of the Mortgage Market Review have put advisers under extreme pressure, not only to provide the best advice to customers but also to manage much heavier levels of administration.”

The service gives advisers more time to concentrate on advice needs rather than needing to liaise with product providers.

Sally Laker, managing director of Mortgage Intelligence, added: “Feedback from members suggested that a protection help desk, in addition to the existing mortgage help desk we have in place, would be extremely valuable to them.

“Based on this feedback we took the opportunity to run an initial pilot for the service, which has been very well received. It has substantially increased our daily enquiries and we are now delighted to be able to offer this facility to all of our club members.”


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